General Terms and Conditions
Essential information for your stay at our hotel in Trodena
Your rooms available from 2pm on the day you arrive. Check in is possible until 6pm; we kindly request that you let us know by telephone if you’re running late or due to arrive early. We also request that you vacate your room before 10am on your departure day.
Use of the spa area at the nearby Luvina is included. In the winter months, our spa area, consisting of a Turkish steam bath, a Finnish sauna, an infrared cabin, an outdoor whirlpool, a quiet area and an outdoor relaxation area is available to you between 3pm and 7pm. It can also be made available to you in the summer, at the same times, upon request. Sauna bags with bathrobes and slippers are available for you to hire for the duration of your stay. Price: € 10.
Your booking is considered binding as soon as you receive written confirmation from us by e-mail, by fax or in the post. Reservations are only accepted in writing and if a complete postal address and telephone number are provided. Once we have sent you the confirmation and you have transferred your deposit of at least € 100 to our bank account, your reservation is considered binding. Please make a note of our bank details below.
We prefer that you settle your bill in cash; however, we also accept credit and debit card payments (VISA, MasterCard or EuroCard) and bank transfers.
Our Bank Details:
Hotel Ludwigshof – Mühlnerstr. 8 – 39040 Truden (BZ)/Italien
Booking Name – Booking Confirmation Number – Dates of Stay
Subject: Deposit Payment
IBAN: IT47C0816259010000304204140 – BIC/Swift Code: RZSBIT21406
A group refers to all persons travelling together and is considered as one unit by both the person making the booking and the hotel. One unit must have a minimum of 30 participants. You must send us the total number of guests in writing no later than 30 days prior to the scheduled arrival date. If individual participants cancel their booking, or if the entire group cancels less than 30 days before the arranged arrival date, the following cancellation conditions will come into effect.
In accordance with the Italian consumer protection codex, there is no right of withdrawal. You do, however, have the right of withdrawal under the following cancellation conditions:
- In case of withdrawal 3 weeks before the start of the holiday the deposit of € 100 will not be reimbursed!
- Cancellations made between 20 and 10 days before your arrival date incur a charge of 30% of the services booked
- Cancellations made between 9 and 3 days before your arrival date incur a charge of 60% of the services booked
- Cancellations made 2 days before your arrival date, a no show on your part, late arrivals and the event that you choose to leave us prematurely incur a charge of 80% of the services booked
Travel Cancellation Insurance
Sometimes, things can happen before you leave for your holiday. With our cancellation insurance, you’re covered for such an eventuality. If you’re late for your hotel stay, unable to attend at all or have to leave early, you could incur cancellation fees. To protect you in such cases, we suggest that you take out the travel cancellation insurance that we recommend.